Patient Information
Office Hours are from 8:30 A.M. to 12:00
P.M. and 1:00 P.M. to 5:00 P.M., EST Monday thru Friday.
After-Hours Emergency? Call Lexington Medical
Society Exchange @ 859-276-2594.
Primary Care Physician
In order to promote the highest standard of care, our
physicians limit your care to rheumatological
conditions. Therefore, it is necessary that all our
patients have a primary care physician.
New Patient
Our physicians allot 45 minutes for a New Patient
Consultation and Exam. For this reason, it is very
important to cancel or confirm your appointment 48 hours
in advance. This will enable our office to serve other
patients who otherwise may have to wait several weeks for
an appointment. Appointments cancelled less than 48
hours in advance will not be rescheduled.
No Show Policy
Our office provides a courtesy call to all of our
established patients several days prior to your
scheduled appointment. You may receive an automated call,
so please listen to the entire message and respond as
requested. If you are unable to keep an appointment, we
request that you call our office at least 24 hours in
advance so we may utilize the space to care for other
patients. Therefore, patients who do not choose to call
our office within 24 hours to cancel their appointment,
will be dismissed from the practice on the third
incident.
Lab, X-Ray and Bone Density Scans
We offer Bone Density Scans to diagnose Osteoporosis. We
also offer x-ray and lab services to our patients in our
office for your convenience. Lab services are provided
by LabCorp. If you choose to have your test performed
elsewhere, it will be your responsibility to ensure that
we receive the results.
Refill Policy
We try to provide you with all of the prescriptions we
prescribe at your appointment time. We request that you
call for refills several days prior to your last dose.
We ask that refill calls be made Monday thru Friday
during office hours only, unless you have an emergency.
You may leave your refill request by the use of our
automated phone system by selecting option 2. Please be
sure to leave the medication and dosage. Please allow 48
hours for our office to respond to your request. Please do not
leave duplicate messages as this prolongs a response.
You may check with your pharmacy after 4:40 to see if
your prescription has been filled. It is our policy not
to call in controlled medication (narcotics) after
normal business hours Monday – Thursday or after 12:00
noon on Friday.
Phone Calls and Emergencies
Due to the number of calls we receive and the volume of
patients we are caring for, it is impossible for us to
personally answer all phone calls. However, we will
attend to your needs as soon as possible. Please leave a
detailed message on our nurse line, option 1 in the
automated phone system, and your call will be returned
within 48 hours. Return calls will be made by the
medical assistant once your physician has reviewed your
chart and delivered instructions. In the event of an
immediate emergency, please call 911. After-Hours
Emergency? Call Lexington Medical Society Exchange
@ 859-276-2594.
Test Results
In efforts to provide the best care for you, if your
test are abnormal, you will be contacted by phone with
results and recommendations.
Insurance and Private Pay Procedures
Please check with your insurance provider to see if a
referral is necessary from your primary care physician
to see our specialists. It is your responsibility to
obtain the necessary referral information in order for
your insurance to pay for services. In the event that
your referral has not been received, your appointment
will be rescheduled. Co-payments and deductibles are due
at time of service (this includes Medicare 20% co-pay
and deductible). If a co-payment is not made at time of
service, a $10.00 billing fee will be applied to your
account. If a patient does not have insurance, payment
is due in full on the day of service. Prior arrangements
can be made with our insurance department. We do not
process secondary claims unless it is with one of the
following insurances: Medicare, Anthem, BCBS, CHA
Health, Bluegrass Family Health, Humana, United
Healthcare, Aetna or Tricare. If your secondary
insurance is not listed, we do not file it. As a
courtesy, we will supply you with a form for you to
submit to your insurance carrier. Due to the expense of
processing fees from our bank, we charge a $25.00
service fee for returned checks.
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