Where is the office located?
Arthritis Center of Lexington
333 Waller Avenue
Lexington, Ky. 40504
Google Map
Phone - (877) 654-0148
Fax - (859) 255-4381
Office Hours are from 8:30 A.M. to 12:00 P.M. and 1:00
P.M. to 4:30 P.M., Monday thru Friday.
From Lexington via Harrodsburg Road South
(Traveling South from downtown Lexington) While on
Harrodsburg Road, Turn LEFT onto Waller Avenue (location
of St. Josephs hospital). While on Waller Avenue,
turn left into parking lot at 333 Waller Avenue.
(before the railroad tracks).
From Lexington via Harrodsburg Road North
(Traveling North toward downtown Lexington) While on
Harrodsburg Road, Turn RIGHT onto Waller Avenue
(location of St. Josephs hospital). While on
Waller Avenue, turn left into parking lot at 333 Waller
Avenue. (before the railroad tracks).
From Lexington via Nicholasville Road South
(Traveling South from downtown Lexington) While on
Nicholasville Road, Turn RIGHT onto Waller Avenue.
While on Waller Avenue, cross the railroad tracks, turn
right into parking lot at 333 Waller Avenue.
From Lexington via Nicholasville Road North
(Traveling North from downtime Lexington) While on
Nicholasville Road, Turn LEFT onto Waller Avenue. While
on Waller Avenue, cross the railroad tracks, turn right
into parking lot at 333 Waller Avenue.
View map
What is the phone number?
Phone - (877) 654-0148
Fax - (859) 255-4381
Office Hours are from 8:30 A.M. to
12:00 P.M. and 1:00 P.M. to 4:30 P.M., Monday thru
Friday.
What about
After-Hours Emergencies?
Due to the number of calls we receive and the volume of
patients we are caring for, it is impossible for us to
personally answer all phone calls.
However, we will attend to your needs as soon as
possible. Please leave a detailed message on our nurse
line, option 1 in the automated phone system, and your
call will be returned within 48 hours. Return calls will
be made by the medical assistant once your physician has
reviewed your chart and delivered instructions. In the
event of an emergency, please call 911.
How are
Fees and Payments received?
Please check with your insurance provider to see if a
referral is necessary from your primary care physician
to see our specialists. It is your responsibility to
obtain the necessary referral information in order for
your insurance to pay for services. In the event that
your referral has not been received, your appointment
will be rescheduled. Co-payments and deductibles are due
at time of service (this includes Medicare 20% co-pay
and deductible). If a co-payment is not made at time of
service, a $10.00 billing fee will be applied to your
account.
If a patient does not have insurance, payment is due in
full on the day of service. Prior arrangements can be
made with our insurance department. We do not process
secondary claims unless it is with one of the following
insurances: Medicare, Anthem, BCBS, CHA Health,
Bluegrass Family Health, Humana, United Healthcare,
Aetna or Tricare. If your secondary insurance is not
listed, we do not file it. As a courtesy, we will supply
you with a form for you to submit to your insurance
carrier. Due to the expense of processing fees from our
bank, we charge a $25.00 service fee for returned
checks.
How safe are my medical
records?
At Arthritis Center of Lexington, reliable access to our
patients' medical records has been secured through a
computerized patient record, improving office efficiency
and patient safety. The relationship between the doctor
and patient is confidential and any information
exchanged will be held in the strictest of confidence.
Confidential medical information will be released only
with the express consent and authorization of the
patient.
Where can I get medication refills?
We try to provide you with all of the prescriptions we
prescribe at your appointment time. We request that you
call for refills several days prior to your last dose.
We ask that refill calls be made Monday thru Friday
during office hours only, unless you have an emergency.
You may leave your refill request by the use of our
automated phone system by selecting option 2.
Please be sure to leave the medication and dosage.
Please allow 48 hours for us to respond to your request.
Please do not leave duplicate messages as this prolongs
a response. You may check with your pharmacy after 4:40
to see if your prescription has been filled. It is our
policy not to call in controlled medication (narcotics)
after normal business hours Monday – Thursday or after
12:00 noon on Friday.
What is required for new
patients?
Our physicians allot 45 minutes for a New Patient
Consultation and Exam. For this reason, it is very
important to cancel or confirm your appointment 48 hours
in advance. This will enable our office to serve other
patients who otherwise may have to wait several weeks for
an appointment. Appointments cancelled less than 48
hours in advance will not be rescheduled.
How do I get medical
forms?
Click
here to access our medical forms (downloadable PDF
files)
Do you offer medical
scans?
We offer Bone Density Scans to diagnose Osteoporosis. We
also offer x-ray and lab services to our patients in our
office for your convenience. Lab services are provided
by LabCorp. If you choose to have your test performed
elsewhere, it will be your responsibility to ensure that
we receive the results.
How are cancellations
handled?
Our office provides a courtesy call to all of our
established patients several days prior to your
scheduled appointment. You may receive an automated call
so please listen to the entire message and respond as
requested. If you are unable to keep an appointment, we
request that you call our office at least 24 hours in
advance so we may utilize the space to care for other
patients. Therefore, patients who do not choose to call
our office within 24 hours to cancel their appointment,
will be dismissed from the practice on the third
occasion.
About
Us
